Warranty Info - Office Source Furniture / OfficeChairsNow.com/Markets West Office Furniture, Inc. Warranty Info - Office Source Furniture / OfficeChairsNow.com/Markets West Office Furniture, Inc. OfficeChairsNow.com/Markets West Office Furniture, Inc. warrants to the original purchaser that the products sold under the OfficeSource® brand shall be free from substantial defects in original material and workmanship under normal use in standard office conditions for the period listed below. • Seating is 5 years from date of purchase. Select models (Coolmesh series and selected other models) have a 15 year warranty. Please contact customer service for the specific models. All usage based on a standard 40 hour work week. 24/7 and big & tall chairs have a 2 year warranty. • Upholstery materials and foam for all chairs are warranted against unusual wear and deterioration for 2 years. • OS laminate, which includes training tables, Encore, Borders, Elements, Multipurpose, desk, conference and bookcases, is 15 years from the date of purchase. • Metal filing and storage is 10 years from date of purchase with the exception of flat files and lockers, which are 1 year from date of purchase. • Panels are 5 years except for the System 2 and Tiles which are 10 years from date of purchase. • Blow molded products and table and chair caddies are 5 years from the date of purchase. • Accessories are 5 years from the date of purchase. Within the above warranty period, OfficeChairsNow.com/Markets West Office Furniture, Inc. agrees, at our option, to repair, replace or refund the purchase price paid for the product, prorated based on usage time, or any portion of the product which has a substantial defective in material or workmanship, provided that the purchaser gives OfficeChairsNow.com/Markets West Office Furniture, Inc. written notice of the substantial defective in material or workmanship. THIS LIMITED WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER, IRRESPECTIVE OF WHETHER THE CLAIMS OF PURCHASER ARE MADE IN CONTRACT, TORT, WARRANTY, LAW, EQUITY, OR BY STATUTE. In the event that a court of competent jurisdiction determines that the exclusive remedy set forth above has failed of its essential purpose, such a failure shall entitle the purchaser to a return of the purchase price of the product involved. OfficeChairsNow.com/Markets West Office Furniture, Inc. does not warrant the matching of color, grain or texture. This limited warranty does not apply to damages resulting (i) normal wear and tear, (ii) shipment, storage, alteration, misuse of the product or failure to provide proper care and maintenance or (iii) product installation or reconfiguration. Additionally, all custom products and products used for rental purposes are not covered under this or any warranty. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. This limited warranty is non-transferable. Authorization must be approved from OfficeChairsNow.com/Markets West Office Furniture, Inc. in writing prior to incurring any repair charges. Any costs incurred for labor or shipping are not covered by this limited warranty unless previously agreed to in writing by OfficeChairsNow.com/Markets West Office Furniture, Inc. IN NO EVENT SHALL OFFICECHAIRSNOW.COM/MARKETS WEST OFFICE FURNITURE, INC. BE LIABLE TO THE PURCHASER FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES IRRESPECTIVE OF WHETHER SUCH DAMAGES ARE ALLEGED TO ARISE IN TORT, CONTRACT, LAW, EQUITY, OR BY STATUTE.