INTENSA, INC.

LIMITED WARRANTIES

SCOPE OF WARRANTY

Intensa, Inc. (“Intensa”) warrants to the original purchaser only that it will replace or repair components, at Intensa’s sole discretion, that are defective in material or workmanship under normal use and service. All warranties are conditioned upon the proper use of the products strictly in accordance with good commercial practice and applicable Intensa instructions and manuals, including proper use and maintenance. To the extent that a component is warranted by a third party, Intensa conveys all of its rights under that warranty to the original purchaser, to the extent permitted. This limited warranty shall only apply to defects that are reported to Intensa’s customer service

team within the applicable warranty period and which, upon examination by Intensa or its authorized representative, prove to be a warranty item. This limited warranty is not transferable. Within the guidelines set forth in this document, the following components are warranted for the time period set forth below:

COMPONENTS *

Stools, Phlebotomy Chairs, and General Non-Industrial Seating:

Frame: .................................................................. 5 years

Casters: ................................................................ 1 year

Mechanical Components: ......................................... 3 years

Upholstered Seat † ................................................. 1 year

Clinical Recliners:

Welded Frame: ...................................................... 10 years

Mechanical Components: ........................................ 3 years

Casters: ............................................................... 1 year

Heat and Massage Option: ...................................... 2 years

Non-Welded Frames: ............................................. 3 years

Upholstered Components † .................................... 1 year

Exam and Treatment Tables:

Base: ................................................................. 5 years

Electronic Components: ........................................ 2 years

Mechanical Components: ...................................... 3 years

Original and Replacement Upholstered Tops † .......... 1 year

Casework (including all products and components except laminate surface tops and accessories): ........ 7 years

Laminate surface tops and accessories: .................. 1 year

Lighting: ............................................................. 5 years (Except Model 500: 1 year)

Replacement Parts ‡ ............................................ 90 days

* Labor is not included in the warranty

† Upholstery is only warranted on material supplied by Intensa: ................ 1 year

‡ The warranty period is as designated above. If a part is replaced under warranty, the original warranty period will not be affected. All other replacement parts will be subject to the warranty period specified.

The applicable warranty period shall commence from date of shipment to the original customer, unless there is an expiration date on the component in which case the warranty shall expire on the earlier of warranty period or the expiration date.

OBTAINING WARRANTY SERVICE

This limited warranty shall only apply to defects that are reported to the Distributor from whom the Customer purchased the product within the applicable warranty period. If there is not a Distributor, you must contact Intensa directly by calling 1.336.884.4096, or by e-mailing a request to intensa@grahamfield.com. Specific directions will be provided by the Customer Service Representative. Failure to abide by the specific directions will result in denial of the warranty claim.

EXCLUSIONS

The warranty does not cover and Intensa shall not be liable for the following:

1. 1. Defects, damage, or other conditions caused, in whole or in part, by misuse, abuse, negligence, alteration, accident, freight damage, tampering or failure to seek and obtain repair or replacement in a timely manner;

   2. Products which are not installed, used, or properly cleaned and maintained as required in the official manual for the applicable product;

   3. Products considered to be of a non-durable nature including, but not limited to: tips, casters, filters, fuses, gaskets, lubricants, and charts;

   4. Accessories or parts not provided by Intensa;

   5. Matching of color, grain or texture except to commercially acceptable standards;

   6. Changes in color caused by natural or artificial light:

   7. Charges by anyone for adjustments, repairs, replacement parts, installation or other work performed upon or in connection with such products which are not expressly authorized in writing, in advance, by Intensa;

   8. Any labor or shipping charges incurred in the replacement part installation or repair;

   9. Costs and expenses of regular maintenance and cleaning; and

   10. Representations and warranties made by any person or entity other than Intensa.

ENTIRE WARRANTY, EXCLUSIVE REMEDY AND CONSEQUENTIAL DAMAGES DISCLAIMER

THIS WARRANTY IS INTENSA’S ONLY WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. INTENSA MAKES NO IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF ANY MODEL OR SAMPLE WAS SHOWN TO THE CUSTOMER, SUCH MODEL OR SAMPLE WAS USED MERELY TO ILLUSTRATE THE GENERAL TYPE AND QUALITY OF THE PRODUCT AND NOT TO REPRESENT THAT THE PRODUCT WOULD

NECESSARILY CONFORM TO THE MODEL OR SAMPLE IN ALL RESPECTS. THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PARTS. INTENSA SHALL NOT BE LIABLE FOR AND HEREBY DISCLAIMS ANY DIRECT, SPECIAL, INDIRECT,

INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO: DAMAGES FOR LOSS OF PROFITS OR INCOME, LOSS OF USE, DOWNTIME, COVER, OR EMPLOYEE OR INDEPENDENT CONTRACTOR WAGES, PAYMENTS AND BENEFITS. CERTAIN STATES MAY CONFER ADDITIONAL RIGHTS REGARDING WARRANTIES AND IN THOSE STATES INTENSA’S LIABILITY AND THE LIABILITY OF INTENSA’S SUPPLIERS, SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

The warranties contained herein, together with Intensa’s current Terms and Conditions, contain all the representations and warranties with respect to the subject matter of this document, and supersede all prior negotiations, agreements and understandings with respect thereto. The recipient of this document hereby acknowledges and represents that it has not relied on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in this document.

For additional information on these products or this warranty, please contact an Intensa Customer Service Representative.

NOTES:

1. 1. Additional terms and conditions may apply. See Intensa’s General Terms and Conditions on its website and the specific warranties, which may accompany the specific product.

   2. Freight claims must be notated on the appropriate shipping documents and must be made with immediacy. International, federal and state regulations govern specific requirements for freight claims. Failure to abide by those regulations may result in a denial of the freight claim. Intensa will assist you in filing the freight claim.

2. Claims for any short shipment must be made within three (3) days of the invoice date.